Refund policy

Every piece from Môn Sublime Ink is printed to order — nothing sits on a shelf waiting to be sold. Because each item is created especially for you, we are unable to accept returns for change of mind, incorrect size selection, or unwanted gifts.

Please double-check your size, colour and design choices carefully before completing your order.

If your order arrives faulty, damaged in transit, or significantly different from what was ordered, we will put it right. This applies to both standard and custom designs.

Please contact us within 14 days of delivery with:

• Your order number
• A clear photo of the fault or damage
• A short description of the issue

If the item is faulty or our error, we cover return postage and will provide a prepaid label or reimburse your postage cost.

In the rare case a return is agreed for any other reason, return postage is at the customer's expense.

Approved refunds are issued to your original payment method within 5–10 business days of us receiving the returned item (or approving a replacement claim). Your bank may take a few additional days to display the refund.

Where possible, we may offer a free replacement instead of a refund — whichever you prefer.

Questions, claims, or anything else — we're here to help.

hello@monsublimeink.uk

This policy does not affect your statutory rights under UK consumer law.